What is the cost of shipping?
Standard shipping fees:
UK : £15
EU : €15
USA & CANADA : $25
HONG KONG / JAPAN / SOUTH KOREA : €20
WORLDWIDE : €30
How long does it take to ship an item?
We estimate the time to ship the product on our website.
Approximate delivery times are as follows:
UK : 2-3 days
EU : 2-3 days
USA & CANADA : 2-3 days
HONG KONG / JAPAN / SOUTH KOREA : 2-3 days
WORLDWIDE : 2-3 days
What is your return policy?
Exchanges or Refunds will be given up to 14 days since the product was received. Please carefully review your order before purchase. For refunds please contact us using a general form (see: Customer Care -> Contact) or firstname.lastname@example.org.
Item has to be in a perfect, original sale condition and cannot be worn. Tags cannot be broken. The customer is responsible for covering the costs of the return shipping. Please add a form to the returned product (see: Customer Care -> Shipping & Returns).
What are the benefits of creating an account?
You will be eligible for discounts if available. Additionally, if you join our newsletter you will get information about our latest offers and sales. We will store your address information to make your future payments easier.
I returned an item, what happens now?
Please email us with a notification about a returned item, we will process it and refund you within 14 days.
How can I modify or cancel my order?
In order to make changes to your order please email us at: email@example.com.
What payment methods are available?
We accept PayPal, MasterCard, Visa or other credit and debit cards.
Our payment system is managed by PayPal and PayU, innovative, secure and reliable worldwide online payments provider.
Can I return a sale item?
Yes, follow the same policy as with standard products.
What if an item is missing from my order?
Please email us at: firstname.lastname@example.org and we will solve this issue as soon as possible.