For sales please contact:

sales@aintclothing.com


For press please contact:

media@aintclothing.com


For general enquiries please use a contact form:

What is the cost of shipping?

Standard shipping fees:

UK : £15
EU : €15
USA & CANADA : $25
HONG KONG / JAPAN / SOUTH KOREA : €20
WORLDWIDE : €30


How long does it take to ship an item?

We estimate the time to ship the product on our website.
Approximate delivery times are as follows:

UK : 2-3 days
EU : 2-3 days
USA & CANADA : 2-3 days
HONG KONG / JAPAN / SOUTH KOREA : 2-3 days
WORLDWIDE : 2-3 days


What is your return policy?

Exchanges or Refunds will be given up to 14 days since the product was received. Please carefully review your order before purchase. For refunds please contact us using a general form (see: Customer Care -> Contact) or support@aintclothing.com.

Item has to be in a perfect, original sale condition and cannot be worn. Tags cannot be broken. Customer is responsible for covering costs of the return shipping. Please add a form to the returned product (see: Customer Care -> Shipping & Returns).


What are the benefits of creating an account?

You will be eligible for discounts if available. Additionally, if you join our newsletter you will get information about our latest offers and sales. We will store your address information to make your future payments easier.

I returned an item, what happens now?

Please email us with a notification about a returned item, we will process it and refund you within 14 days.

How can I modify or cancel my order?

In order to make changes to your order please email us at: support@aintclothing.com.

What payment methods are available?

We accept PayPal, MasterCard, Visa or other credit and debit cards.

Our payment system is managed by PayPal and PayU, innovative, secure and reliable worldwide online payments provider.


Can I return a sale item?

Yes, follow the same policy as with standard products.

What if an item is missing from my order?

Please email us at: support@aintclothing.com and we will solve this issue as soon as possible.

SHIPPING

We ship worldwide using the fastest and the most reliable FedEx service.

Tracking in automatically emailed after completing your purchase. If you didn’t receive it, please check spam folder.

Standard shipping fees:
UK : £15
EU : €15
USA & CANADA : $25
HONG KONG / JAPAN / SOUTH KOREA : €20
WORLDWIDE : €30

Shipping is free of charge above:
UK : £120
EU : €140
USA & CANADA : $160
HONG KONG / JAPAN / SOUTH KOREA : €150
WORLDWIDE : €250


REFUNDS

Exchanges or Refunds will be given up to 14 days since the product was received. Please carefully review your order before purchase. For refunds please contact us using a general form (Customer Care -> Contact) or support@aintclothing.com.


RETURNS

Returns must be sent back within 14 days. Item has to be in a perfect, original sale condition and cannot be worn. Tags cannot be broken.

We can’t refund your original or return postage costs unless product is faulty or incorrect. Please print this return form and include it in your return.


PAYMENTS

We accept PayPal, MasterCard, Visa or other credit and debit cards.

Our payment system is managed by PayPal and PayU, innovative, secure and reliable worldwide online payments provider.


DELIVERY TIME

Europe : 1-2 days
US : 3-4 days
Rest of the World : 5-6 days


FAILED DELIVERY

If a parcel cannot be delivered to a given address due to lack of cooperation of the customer (wrong phone number, wrong shipping address, absence of the customer etc.) or if customer refuses to collect the parcel, then it will be returned to the sender at the at customer’s expense. The expense includes shipping costs and any duty and tax fees.


Regulatory Framework

Directive 2002/58/EC – on “personal data processing and protection of private life in the field of electronic communications”.

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation”).


Data Collection

AINT respects your privacy and is committed to protecting your personal data on the highest level of security. We comply with European GDPR.

This privacy policy will demonstrate you how AINT collects and processes your personal data through your use of this website, when you accept cookies, newsletter, purchase a product or create an account.

This website is not intended for children and we do not store (knowingly) data relating to children.

AINT Clothing S.C. located on Rymarska 16, Warsaw, is the controller and responsible for your personal data.

We have appointed a data privacy manager. If you have any questions regarding how we process your data, please email us at support@aintclothing and our data privacy manager will respond to any requests.


Data Processing

It is important that your personal data is accurate and up-to-date. Please notify us about any changes to how you want your data to be processed.

We do not control third-party websites (accessible through this website) and are not responsible for their privacy statements.

According to an official definition, personal data refers to an individual who can be identified based on this data. This does not include information where the identity was removed (anonymous data)

Types of Data

Identity Data: first name, last name, username or similar identifier, title and date of birth

Contact Data: billing address, shipping address, email address and telephone numbers

Transaction Data: is limited only to payment history, we do not store any information about your credit or debit cards

Technical Data: internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system

Profile Data: username, purchases or orders made by you, your interests and preferences

Usage Data: information about how you use our website, products and services.

Marketing and Communications Data: preferences in receiving marketing

Also we collect Aggregated Data, using Google Analytics and HotJar.

We do NOT collect any Special Categories of Personal Data. This includes: race, ethnicity, religion, sexual orientation, political opinions, criminal offences.


Cookies

We use cookies to improve navigational experience. Cookies help us remember your preferences (language, country, etc.) and manage the shopping cart.

We do not store sensitive information of personal identification such as your address, password, credit card data, etc.

The information stored in the cookies of our website is used exclusively by us, Google Analytics and HotJar. We do not store information about payments (credit card etc.). This data is stored exclusively by PayU and PayPal. This experience and highest quality service ensures security of this data. We do not take responsibility for payments data handled by third parties.

Cookies can be deactivated, but then some functions might not work as desired. It will additionally decrease your experience on this website.


Sharing Data

We will get your express opt-in consent before we share your personal data with any company for marketing purposes or any other purpose.


Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We put measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have procedures to deal with suspected personal data breach and we will notify you if that happens.


Data Retention

We only retain your personal data for as long as it is necessary to fulfil the purposes we collected it for (meeting legal, accounting, or reporting requirements). In some circumstances you can ask us to delete your data.


Contact Details

Full name of legal entity: AINT Clothing S.C.

Email address: support@aintclothing.com

Postal address: Rymarska 16, 02-654 Warsaw, Poland